About ISS Healthcare

Founded in 2001, ISS Healthcare grew from offering social care services in Torfaen and Caerphilly to servicing the broader South Wales area. Today, ISS provides home care support to hundreds of people living across the region, with our services commissioned through local authorities for the most part.

At ISS Healthcare, our primary aim is to deliver high-quality care that respects the dignity of our clients, offers the utmost consideration to their circumstances and requirements, is compassionate at all times and promotes their independence and self-reliance.

Looking after a broad range of clients, we help with a variety of circumstances and conditions including:

• Domiciliary care
• Live-in elderly care
• Special needs care for adults and children with physical and cognitive disabilities
• Dementia and Alzheimer’s support
• Reablement care for clients who’ve suffered long-term debilitating illness, may be rehabilitating after hospital or are recovering after an accident
• End of life care

Vision and Values

As part of the City & County Healthcare Group, ISS Healthcare adheres to Group’s shared values:

We Care

• We care about, respect and protect our clients and customers
• We care about, respect and support each other
• We care about our business 
• We speak up for our clients and our sector

We Listen

• We listen to our clients
• We listen to our commissioners 
• We listen to our regulators 
• We listen to our own people

We Strive 

• We strive for the best outcomes for our clients
• We strive to continuously improve our services 
• We are accountable and take responsibility for seeing things through
• We give credit where it’s due and say thank you

We Build

• We build trust
• We build our reputation as a sector leader that goes further than its competitors 
• We build partnerships
• We build the business 

UKHCA

ISS Health Care is a member of the United Kingdom Home Care Association (UKHCA), adhering to the UKHCA Code of Practice.